Terms & Conditions

COVID-19 – General information

Terre Boréale is open for the winter and summer season 2022. 

For more information about the COVID-19 situation in the Yukon, please follow this link.

Registration

Upon booking, you will receive a link to our release agreement and to our registration form. The waiver is to be signed electronically. Registration is complete once your registration form is filled out, the waiver is signed and the deposit paid.

Payment procedures

Multi-day guided and self-guided tours

A 30% deposit is required upon booking. The balance (70% of total price) is due 60 days prior to departure date.

Day tours

A 25% deposit is required upon booking. The balance (75% of total price) is due 30 days prior to departure date.

Terre Boréale accepts payments via direct bank transfers to our Canadian account (CAD)  (via Interac or wire transfer) and Square (Visa, Mastercard, American Express).

Note : Payments via Square may result in additional fees for which Terre Boréale is not responsible (currency exchange fees etc.).

Cancellation policy

Cancellation due to Covid-19 travel restrictions are refunded at 100%. (do not follow the rules outlined below for Covid-19 related cancellations)

For all other events such as sickness, death of the participant or a relative etc., cancellation must be covered by a cancellation insurance purchased by the participant. For its part, Terre Boréale will refund as described below :

Multi-day guided and self-guided tours

– 60 days or more prior to start of tour

30% of total tour cost is non-refundable

– 59-30 days prior 

50% of total tour cost is non-refundable

– 29 days prior

100% non-refundable

Day tours

– Up to 7 days before departure

25% of total tour cost is non-refundable

– 7 days or less before departure

100%  non-refundable

Late payment policy

All our clients receive an email reminder 7 days prior to the balance payment due date. If a payment is overdue by 10 days and we have not heard from the client since sending the first reminder (7 days prior to due date, so for a total of 17 days), the deposit will be forfeited and the spot on the trip will be made available.

Unexpected events

As adventure travel involves unexpected events (extreme weather, wildlife encounters, natures obstacles), trip itineraries may be modified to ensure the safety of the participants. Modifying the itinerary may cause changes to the time of day the tour ends. Participants are strongly encouraged to book at least one additional night in Whitehorse the day prior to their departure flight.

On all our trips, guides have the right to change the itinerary if the group security is threatened (bad weather, wildfire, wildlife, etc.). In Kluane National Park especially, trails can be closed by park agents because of high grizzly presence in some areas. In case of an itinerary change, guides will redirect the group onto another one, with similar value, difficulty and contents.

Insurance

We strongly advise our customers to purchase travel insurance, which covers :

  • Personal liability
  • Medical emergency, repatriation expenses and search and rescue expenses
  • Trip cancellation and interruption
  • Loss/damage of baggage and personal effects and baggage delay

Equipment policy

Participants are responsible for any damage or loss to any equipment provided by Terre Boréale as part of the trip (canoes, paddles, life jackets, tents, etc.). Any lost or damaged beyond normal wear will be charged to the participants.

Accommodation

All accommodation included in our tours are carefully chosen by Terre Boréale. We work with hotels, motels and B&B’s throughout Yukon and Alaska that welcome our clients with warm northern hospitality. All of our trip prices are based on a double occupancy in tents and  hotel rooms.

If you would like to have your own tent and own hotel room there will be an single supplement fee added to your package price.  If you are travelling as a single and don’t mind sharing a tent and hotel room with someone, let us know and we’ll do our best to match you with another single. We cannot guarantee a shared accommodation and you may be required to pay the single supplement fee or have the option to cancel, subject to penalties.