Terms & Conditions

COVID-19

General information

Terre Boréale will be reopening in June 2021. We are now accepting bookings for the summer 2021. If you book with us and are not able to join the trip because of covid-19 travel restrictions, we will issue a full refund of your deposit. For cancellations for reasons other than covid-19 travel restrictions, please see below our cancellation policy.

For more information about the COVID-19 situation in the Yukon, please follow this link.

Alternate Self-Isolation Plan

The Wilderness Tourism Association of the Yukon (WTAY) worked with the Yukon Covid Response Unit (CRU) and the Chief Medical Officer of Health (CMOH) of the Yukon to elaborate an Alternate Self Isolation Plan (ASIP) that allows Canadian residents (vaccinated or not) to self-isolate while on a guided wilderness/backcountry adventure.
This means that your adventure is your isolation!

The only way for a Canadian traveler to explore the Yukon without having to self-isolate in a hotel for 14 days is to go on a tour guided by a wilderness tourism operator whose operational plan has been approved by the CRU.

If you trip is shorter than 14 days, you will have to leave the territory as soon as possible when returning to Whitehorse. If your trip is 14 days or longer, you will be free to explore the Yukon on your own as your self-isolation period will be completed. 

Terre Boréale has been approved by the CRU to host guests under the ASIP. If you’re interested in joining us this summer, you will be provided with our Client Information Package which describes processes, roles and responsibilities along a Terre Boréale tour. Among other things, this document indicates that guests participating on summer 2021 wilderness tours are required to get a PCR test done within 72hrs of traveling to the Yukon. 

If would like to get more details on what Terre Boréale’s ASIP implies please feel free to call us at 867-335-6712 or send us an email and we will be happy to talk you through the details.

International travelers cannot come to the Yukon at this time.

Registration

Upon booking, you will receive a link to our registration form and a release agreement. The waiver is to be signed electronically. Registration is complete once your registration form is filled out, the waiver is signed and the deposit paid.

Payment procedures

Multi-day guided and self-guided tours

A 30% deposit is required upon booking. The balance (70% of total price) is due 60 days prior to departure date.

Day tours

A 25% deposit is required upon booking. The balance (75% of total price) is due 30 days prior to departure date.

Terre Boréale accepts payments via direct bank transfers to our Canadian account (CAD)  (via Interac or wire transfer) and Square (Visa, Mastercard, American Express).

Note : Payments via Square may result in additional fees for which Terre Boréale is not responsible (currency exchange fees etc.).

Cancellation policy

Cancellation due to Covid-19 restrictions are refunded at 100%. (do not follow the rules outlined below for Covid-19 related cancellations)

For all other events such as sickness, death of the participant or a relative etc., cancellation must be covered by a cancellation insurance purchased by the participant. For its part, Terre Boréale will refund as described below :

Multi-day guided and self-guided tours

– 60 days or more prior to start of tour

30% of total tour cost is non-refundable

– 59-30 days prior 

50% of total tour cost is non-refundable

– 29 days prior

100% non-refundable

Day tours

– Up to 7 days before departure

25% of total tour cost is non-refundable

– 7 days or less before departure

100%  non-refundable

Late payment policy

All our clients receive an email reminder 7 days prior to the balance payment due date. If a payment is overdue by 10 days and we have not heard from the client since sending the first reminder (7 days prior to due date, so for a total of 17 days), the deposit will be forfeited and the spot on the trip will be made available.

Unexpected events

As adventure travel involves unexpected events (extreme weather, wildlife encounters, natures obstacles), trip itineraries may be modified to ensure the safety of the participants. Modifying the itinerary may cause changes to the time of day the tour ends. Participants are strongly encouraged to book at least one additional night in Whitehorse the day prior to their departure flight.

On all our trips, guides have the right to change the itinerary if the group security is threatened (bad weather, wildfire, wildlife, etc.). In Kluane National Park especially, trails can be closed by park agents because of high grizzly presence in some areas. In case of an itinerary change, guides will redirect the group onto another one, with similar value, difficulty and contents.

Insurance

We strongly advise our customers to purchase travel insurance, which covers :

  • Personal liability
  • Medical emergency, repatriation expenses and search and rescue expenses
  • Trip cancellation and interruption
  • Loss/damage of baggage and personal effects and baggage delay

Equipment policy

Participants are responsible for any damage or loss to any equipment provided by Terre Boréale as part of the trip (canoes, paddles, life jackets, tents, etc.). Any lost or damaged beyond normal wear will be charged to the participants.

Accommodation

All accommodation included in our tours are carefully chosen by Terre Boréale. We work with hotels, motels and B&B’s throughout Yukon and Alaska that welcome our clients with warm northern hospitality. All of our trip prices are based on a double occupancy in tents and  hotel rooms.

If you would like to have your own tent and own hotel room there will be an single supplement fee added to your package price.  If you are travelling as a single and don’t mind sharing a tent and hotel room with someone, let us know and we’ll do our best to match you with another single. We cannot guarantee a shared accommodation and you may be required to pay the single supplement fee or have the option to cancel, subject to penalties.