Registration
Our booking process has two steps:
- You will receive a link to our release agreement and to our registration form which need to be read, filled out and signed individually by all participants.
- Once we automatically receive your signed release agreement(s) and your filled out registration form(s) you will receive an electronic invoice for the trip deposit (see below) to be paid by credit card (or Interac e-transfer for Canadian residents).
Your registration is confirmed once we receive your deposit.
Payment procedures
Multi-day guided and self-guided tours
A 30% deposit is required upon booking. The balance (70% of total price) is due 60 days prior to departure date.
Day tours
A 25% deposit is required upon booking. The balance (75% of total price) is due 30 days prior to departure date.
Terre Boréale accepts payments via direct bank transfers to our Canadian account (CAD) (via Interac or wire transfer) and Square (Visa, Mastercard, American Express).
Note : Payments via Square may result in additional fees for which Terre Boréale is not responsible (currency exchange fees etc.).
Cancellation policy
For events such as sickness, death of the participant or a relative etc., cancellation must be covered by a cancellation insurance purchased by the participant. For its part, Terre Boréale will refund as described below :
Multi-day guided and self-guided tours
– 60 days or more prior to start of tour | 30% of total tour cost is non-refundable |
– 59-30 days prior | 50% of total tour cost is non-refundable |
– 29 days prior | 100% non-refundable |
Day tours
– Up to 7 days before departure | 25% of total tour cost is non-refundable |
– 7 days or less before departure | 100% non-refundable |
Late payment policy
All our clients receive an email reminder 7 days prior to the balance payment due date. If a payment is overdue by 10 days and we have not heard from the client since sending the first reminder (7 days prior to due date, so for a total of 17 days), the deposit will be forfeited and the spot on the trip will be made available.
Unexpected events
As adventure travel involves unexpected events (extreme weather, wildlife encounters, natures obstacles), trip itineraries may be modified to ensure the safety of the participants. Modifying the itinerary may cause changes to the time of day the tour ends. Participants are strongly encouraged to book at least one additional night in Whitehorse the day prior to their departure flight.
On all our trips, guides have the right to change the itinerary if the group security is threatened (bad weather, wildfire, wildlife, etc.). In Kluane National Park especially, trails can be closed by park agents because of high grizzly presence in some areas. In case of an itinerary change, guides will redirect the group onto another one, with similar value, difficulty and contents.
Insurance
We strongly advise our customers to purchase travel insurance, which covers :
- Personal liability
- Medical emergency, repatriation expenses and search and rescue expenses
- Trip cancellation and interruption
- Loss/damage of baggage and personal effects and baggage delay
Equipment policy
Participants are responsible for any damage or loss to any equipment provided by Terre Boréale as part of the trip (canoes, paddles, life jackets, tents, etc.). Any lost or damaged beyond normal wear will be charged to the participants.
Accommodation
All accommodation included in our tours are carefully chosen by Terre Boréale. We work with hotels, motels and B&B’s throughout Yukon and Alaska that welcome our clients with warm northern hospitality. All of our trip prices are based on a double occupancy in tents and hotel rooms.
If you would like to have your own tent and own hotel room there will be an single supplement fee added to your package price. If you are travelling as a single and don’t mind sharing a tent and hotel room with someone, let us know and we’ll do our best to match you with another single. We cannot guarantee a shared accommodation and you may be required to pay the single supplement fee or have the option to cancel, subject to penalties.
