Terms and Conditions

 

Registration

 

Upon booking, you will receive a registration form and a release and assumption of risk waiver that you must fill out and send back to us (via email). Registration is complete once we received all documents fully completed along with the first deposit.

 

Payment procedures

 

Date Upon booking
(First deposit)
60 days before departure
(Second deposit)
30 days before departure
(Balance due)
% of total price to be paid 30% 40% 30%

Total paid

30% 70% 100%

 

*Deposits are required to enable Terre Boréale to finalize your trip details: accommodation, transportation, guides, etc.)

 

 

Terre Boréale accepts payments via direct bank transfers to our Canadian account (CAD)  (via Interac or wire transfer) and Square (Visa, Mastercard, American Express).

Note : Payments via Square may result in additional fees for which Terre Boréale is not responsible (currency exchange fees etc.).

 

We will confirm we have received your payment via e-mail. No personal credit information will be included in this confirmation.

 

Cancellation policy

 

Events such as sickness, death of the participant or a relative etc. must be covered by a cancellation insurance purchased by the participant. For its part, Terre Boréale will refund as described below :

 

- 60 days or more prior to start of tour

30% of total tour cost is non-refundable

- 59-30 days prior 

50% of total tour cost is non-refundable

- 29 days prior

100% non-refundable

 

 

 

It is highly unlikely that a trip will be cancelled by Terre Boreale. However if we should cancel a trip due to unforeseen circumstances, we will refund you the total amount that you have paid.

 

 

Unexpected events

 

As adventure travel involves unexpected events (extreme weather, wildlife encounters, natures obstacles), trip itineraries may be modified to ensure the safety of the participants. Modifying the itinerary may cause changes to the time of day the tour ends. Participants are strongly encouraged to book at least one additional night in Whitehorse the day prior to their departure flight.

On all our trips, guides have the right to change the itinerary if the group security is threatened (bad weather, wildfire, wildlife, etc.). In Kluane National Park especially, trails can be closed by park agents because of high grizzly presence in some areas. In case of an itinerary change, guides will redirect the group onto another one, with similar value, difficulty and contents.

 

Insurance

 

We strongly advise our customers to purchase travel insurance, which covers :

  - Personal liability

  - Medical emergency, repatriation expenses and search and rescue expenses

  - Trip cancellation and interruption

  - Loss/damage of baggage and personal effects and baggage delay

 

 

 

Equipment policy

 

Participants are responsible for any damage or loss to any equipment provided by Terre Boréale as part of the trip (canoes, paddles, life jackets, tents, etc.). Any lost or damaged beyond normal wear will be charged to the participants.

 

Accomodation

 

All accommodation included in our tours are carefully chosen by Terre Boréale. We work with hotels, motels and B&B’s throughout Yukon and Alaska that welcome our clients with warm northern hospitality. All of our trip prices are based on a double occupancy in tents and  hotel rooms.

If you would like to have your own tent and own hotel room there will be an single supplement fee added to your package price.  If you are travelling as a single and don’t mind sharing a tent and hotel room with someone, let us know and we’ll do our best to match you with another single. We cannot guarantee a shared accommodation and you may be required to pay the single supplement fee or have the option to cancel, subject to penalties.  

  • Travel Yukon
  • Yukon Wild
  • Wilderness Tourism Association of the Yukon
  • Receptive Travel
  • Lauriers de la PME 2016